Terms & Conditions

These terms and conditions are the contracts between you and Diomande’s  Shoes (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

We are Diomande’s Leather Craft, a company registered in South Africa, registration number 2022/387777/07. Our address is 71 Roeland Street, The Gardens,  8001 Cape Town, South Africa.

You are Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

The terms and conditions:

1. Definitions

In this agreement:

2. Interpretation

In this agreement, unless the context otherwise requires:

3. Our contract with you
   1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
   2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or another term not forming part of this agreement.
   3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
   4. Because we rely on our suppliers, we do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
   5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
   6. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
   7. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.
4. Acceptance of your order

1. Your order is an offer to buy from us. Nothing said or done by us is an acceptance of an order until we confirm acceptance in writing, referring to the order
2. At any time before the Goods are despatched, we may decline to supply the Goods to you without giving any reason.
3. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
   1. accept the alternatives we offer;
   2. cancel all or part of your order.

5. Price and payment
   1. The price payable for the Goods that you order is clearly set out on Our Website.
   2. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy them at the new price.
   3. If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
   4. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Rand will be borne by you.
   5. Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
   6. If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
   7. The price of the Goods does not include any delivery charges such as expediated delivery or insurance that you might request that is not covered in our standard shipping. They will be displayed in the final Order form at Our Website before we ask you to pay.
   8. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date when we accept that repayment is due.
6. Security of your credit card

We take care to make Our Website safe for you to use.

1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
2. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.
3. If you buy as a Consumer

This paragraph applies if and only if, you are a consumer as defined in the Electronic Communications and Transactions Act 2002.

1. As required by the law, details of our after-sales service and guarantees, if any, are given in Our Website terms and conditions or in catalogues.
2. You may cancel your order at any time before the expiry of 7 days from the date you receive the Goods, not including the day you received it.
3. The option to cancel your order is not available:
   1. if you purchase sealed Goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
   2. sealed audio or sealed video recordings or sealed computer software, if these become unsealed after delivery;
   3. if the Goods become mixed inseparably (according to their nature) with other items after delivery.
4. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
5. If the Goods you return, show any sign of damage then we shall be entitled to deduct the cost from your refund money.
6. In the event of cancellation of an order by you in compliance with these terms, we will refund any money due to you within 30 days.
7. To assist us in identifying your Goods on receipt by us, we ask you to provide your mobile telephone number for a return reference to be placed below our address / returns label.
8. This paragraph does not affect your rights in the event that the Goods are faulty.

8. Delivery and pick up
   1. Goods are delivered within 30 days from the day you place an order to purchase the Goods.
   2. Deliveries will be made by the Carrier to the address stipulated in your order and may require your signature or the signature of a person at the address that you have given us.
   3. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
   4. We may deliver the Goods in instalments if they are not all available at the same time for delivery.
   5. Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
   6. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
   7. Signing “Unchecked”, “Not Checked” or similar is not acceptable.
   8. Goods are sent by post within South Africa and by courier to European Union and the United States. We will send you a message by email to tell you when we have despatched your order.
   9. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
   10. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
   11. We are happy for you to pick up Goods from our showroom provided you make an appointment in advance and payment has been received into our bank unless other arrangements have been made.
   12. If you pick up Goods from our premises then:
       1. Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
       2. you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

9. Foreign taxes and duties
   1. If you are not in South Africa, we have no knowledge of, and no responsibility for, the laws in your country.
   2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
10. Liability for subsequent defects
    1. We will repair or replace Goods which fail to comply with the provisions of the the Consumer Protection Act 2008 or which show a defect. If you claim that the item is defective, the following conditions apply:
       1. the defect must be reported to us within two weeks of becoming apparent;
       2. the defect results only from faulty design or manufacture;
       3. you have returned the defective Goods or parts to us if we have so requested.
    2. If we agree that we are liable, we will refund the cost of return shipping and will repair or replace the Goods free of charge.
    3. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
11. Goods returned

These provisions apply if you return any Goods to us for any reason :

1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
2. So far as possible, Goods should be returned:
   1. with both Goods and all packaging as far as possible in their original condition;
   2. securely wrapped;
   3. including our delivery slip;
   4. at your risk and cost.
3. You must tell us by email message to info@diomandeshoes.com that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
4. In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
5. If we agree that the Goods are faulty, we will:
   1. refund the cost of return shipping;
   2. repair or replace the Goods as we choose.

12. Disclaimers
    1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
    2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
    3. We make no representation or warranty for:
       1. the quality of the Goods;
       2. any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
       3. the correspondence of the Goods with any description;
       4. the adequacy or appropriateness of the Goods for your purpose.
    4. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
    5. We shall not be liable to you for any loss or expense arising out of or in connection with your use of Our Website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.
    6. We make no representation or warranty and accept no responsibility in law for:
       1. accuracy of any Content or the impression or effect it gives;
       2. delivery of Content, material or any message;
       3. privacy of any transmission;
       4. any act or omission of any person or the identity of any person who introduces himself to you through Our Website;
       5. any aspect or characteristic of any goods or services advertised on Our Website;
    7. Our Website includes Content Posted by third parties. We are not responsible for any such Content. If you come across any Content which offends you, please contact us via the “Contact us” page on Our Website.
    8. We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.
    9. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.
    10. This paragraph (and any other paragraph which excludes or restricts our liability or provides an indemnity to us) applies to our directors, officers, employees, subcontractors, agents and affiliated companies, as well as to us.
    11. Nothing in this agreement excludes liability for a party’s fraud.
13. Your account with us
    1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
    2. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
    3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
14. Restrictions on what you may Post to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:

1. be malicious or defamatory;
2. consist in commercial audio, video or music files;
3. be illegal, obscene, offensive, threatening or violent;
4. be sexually explicit or pornographic;
5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
6. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
7. solicit passwords or personal information from anyone;
8. be used to sell any goods or services or for any other commercial use;
9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
10. link to any of the material specified above, in this paragraph.
11. send age-inappropriate communications or Content to anyone under the age of 18.

15. Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

1. hyperlinks, other than those specifically authorised by us;
2. keywords or words repeated, which are irrelevant to the Content Posted.
3. the name, logo or trademark of any organisation other than yours.
4. inaccurate, false, or misleading information.

16. How we handle your Content
    1. Our privacy policy is strong and precise. It complies fully with current law in South Africa.
    2. If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.
    3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
    4. We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.
    5. We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.
    6. You agree to waive of your right to claim authorship and your right to object to any distortion, mutilation or other modification of your work as provided in the Copyright Act 1978.
    7. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
    8. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
    9. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
    10. Please notify us of any security breach or unauthorised use of your account.
17. Removal of offensive Content
    1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
    2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
    3. If you are offended by any Content, the following procedure applies:
       1. Your claim or complaint must be submitted to us by email to info@diomandeshoes.com with as many details as you have.
       2. we shall remove the offending Content as soon as we are reasonably able;
       3. after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
    4. We may re-instate the Content about which you have complained or not.
    5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
    6. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
18. Security of Our Website

If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
2. link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
3. download any part of Our Website, without our express written consent;
4. collect or use any product listings, descriptions, or prices;
5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
7. share with a third party any login credentials to Our Website.
8. Despite the above terms, we now grant a licence to you to:
   1. create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
   2. you may copy the text of any page for your personal use in connection with the purpose of Our Website.

19. Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

• your failure to comply with the law of any country;
• your breach of this agreement;
• any act, neglect or default by any agent, employee, licensee or customer of yours;
• a contractual claim arising from your use of the Goods;
• a breach of the intellectual property rights of any person.

20. Intellectual Property
    1. We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
    2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
    3. You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
    4. Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
21. Miscellaneous matters
    • When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
    • Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
    • If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
    • The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
    • No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
    • Any communication to be served on either party by the other shall be delivered by hand or sent by fastmail service or recorded delivery or by e-mail.

• In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
• So far as the law permits, and unless otherwise stated, this agreement does not give any right to any third party.
• Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.
• In the event of any conflict between any term of this agreement and the provisions of the memorandum of incorporation of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
• The validity, construction and performance of this agreement shall be governed by the laws of the Republic of South Africa and you agree that any dispute arising from it shall be litigated only in that country.